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Privacy Policy

Terms of Service

  Deco-Dence, LLC places a high level of importance on customer service and customer satisfaction and strives to ensure the highest level of quality is achieved in the products we represent and sell and in all customer interactions. However, it must be understood that our items are generally 50-75 years in age and as such there possibly will be certain "character" marks that may remain even after restoration is effected at our highest hand-rubbed level. This approach provides an exceptional level of quality in the finished product but in refinishing or restoring a wood piece may leave a small dimple, as one example, where it would be cost prohibitive to remove it. If a customer insists on literally a "new" or "near to new" result, we can price that level of pristine refinishing or restoration requirement and perform the work accordingly.

New custom projects may also exhibit a similar existence of a "character" mark or marks depending on the type of veneers selected to produce the custom piece and the level of finish work requested. In particular, certain burlwoods will be far more difficult to completely fill the "burl eyes" as compared to other veneer selections and there may be an occasional "character" mark where an eye has a small divot. Again, if a customer insists on the elimination of all character marks on even the deepest of burlwood veneers we can price that level of pristine finishing requirement and perform the work accordingly. As with any valuable and highly sought after product that is made by hand and by using hand tools and not made by computer guided equipment, it is natural for a small "flaw" to be present that actually validates the fact that the item was indeed hand made (i.e. bubbles seen in expensive mouth blown, hand made crystal by the finest of crystal houses in the world or the small "dimple" where the mouth tube for blowing is removed from the crystal piece).

For vintage pieces in some instances there might be prior repairs that we are not aware of. No refunds will be made due to a repair allegedly de-valuing the item. We are highly experienced with antiques from the modern era, but are not professional appraisers. We make no guarantees on the age or appraised value of these antiques. If we state an age in our description, it is correct to the best of our knowledge.

As primarily a luxury antiques and custom furniture dealer, Deco-Dence LLC's policy is that all sales are final with no returns, refunds or exchanges without prior written approval of Deco-Dence, LLC. Written approval authorizing a return, refund or exchange is valid only if provided on Deco-Dence, LLC corporate letterhead. This sales policy applies whether the purchase or sales order is transacted via telephone contact, in person, or over the Internet. This sales policy applies whether the purchase or sales order, whether verbal or in writing, is for a partial down payment, layaway, or any other payment terms extending payments as well as payment in full at time of sale. Deco-Dence, LLC, to protect both parties' interests in ensuring sincerity and authenticity of sales transactions, may request the purchaser to provide certain security information required by our credit card processor that uniquely identifies the individual and shows that the individual placed the order with full approval and consent.

Invoices and notices of payment due for services rendered and/or for the purchase of goods (whether in unrestored, restored or refinished condition) are due and payable immediately at the time of presentation of the invoice or notice of payment due (whether in writing, by electronic means, or verbal). Penalties may apply if an invoice/invoices or notice/notices for payment due is/are not honored upon presentation. Penalties include, but are not limited to, cancellation of the sale, forfeiture of any monies paid for services or goods to date, and (at the discretion of Deco-Dence, LLC) the possible assessment of fees to cover the costs of the delay in payment for services rendered and/or performed or goods purchased but without benefit of payment at time of presentation of invoice or notice of payment due. Deco-Dence, LLC, at its discretion, may waive any and all penalties and additional payments due for services rendered or goods purchased but without benefit of payment if good faith has been demonstrated in fulfilling the overall terms of the agreement. Customer is encouraged to discuss any issues they feel are not clear in advance of the sale of goods and/or services to avoid the assessment of penalties and additional payments due for the failure by customer to honor applicable invoices and notices of payment due issued by Deco-Dence, LLC.

Given the highly detailed and sometimes complex nature of restorations and refinishing efforts with vintage furniture or the creating of a custom furniture solution, quotes for scope of work proposals and pricing may require revision to incorporate unforeseen materials and/or manhour costs that were unexpected at the time of the original quote. Deco-Dence, LLC will endeavor to provide best faith pricing quotes that will mirror the actual efforts required to fulfill the scope of work but will not be liable for increased costs as a result of unforeseen and/or additional efforts required to meet the original product specification. The client will be responsible for the additional costs and Deco-Dence, LLC will notify or invoice client for the additional amounts due. If client declines paying the additional amounts due, the sale may be cancelled at Deco-Dence, LLC's discretion and monies paid toward the project at that point in time will be held as an in-store credit towards a future purchase or purchases or at Deco-Dence, LLC's discretion a refund may be processed in lieu of the in-store credit.

Deco-Dence, LLC retains all rights to all vintage designs sold by the company to have the exclusive right to reproduce and offer the vintage designs for sale as a custom reproduction offering. The vintage pieces retain their value as the originals and the custom reproductions will be marketed and sold as luxury furniture based on an original design.

Shipping is the sole responsibility of the customer. Under no circumstances is Deco-Dence, LLC responsible for the costs of shipping unless a consideration for the costs of shipping is granted by Deco-Dence, LLC. In certain circumstances where the item(s) must arrive at the receiving destination by a guaranteed date and/or time, expedited shipping fees may apply. The customer is fully responsible for bearing the costs of the expedited shipping and delivery service. Any additional delivery options that the customer selects (uncrating, disposal of crates, setup in the home, etc.) for which additional charges may apply are the responsibility of the customer. Deco-Dence, LLC is not responsible for damage occurring during shipment and the customer is expected to file the appropriate insurance claims with the carrier. Deco-Dence, LLC may assist at itís discretion in helping process the insurance claim but is not obligated to do so. Invoices for purchases must be paid in full prior to shipping and all requested shipping services paid in full as well before item(s) are allowed to ship or leave the premises.

Customer item(s) ready for shipment for which an outstanding invoice is due and payable by customer after customer has been issued an invoice or notice for final payment due (whether in writing, by electronic means, or verbal) is/are subject to storage charges for each and every day beyond the date that invoice for payment due as described above has been issued. Deco-Dence, LLC, at its sole discretion, may waive any and all storage charges if effort has been made to address the necessity for payment. Customer is encouraged to immediately discuss after presentation of invoice as described above their inability to pay invoice or questions customer may have concerning same. If customer has fulfilled payment obligations for goods purchased and/or services rendered but has left item or items stored at Deco-Dence, LLC without prior written permission, customer is to make arrangements for the immediate removal of their items. At the discretion of Deco-Dence, LLC and in the event items remain stored at Deco-Dence, LLC without prior written approval, storage charges will be assessed against the customer equal to the daily costs of maintaining the domicile to securely house the items. These charges are due and payable before the items will be released. With prior approval, Deco-Dence, LLC will gladly work with customers who need additional time to ship their items. However, free storage of any item or items is not a right to any customer without prior discussion and/or approval by the LLC. Customer items stored without permission of the LLC may be sold or disposed of without further notice to satisfy any outstanding obligations or costs accruing as a result of the unapproved storage of said items.

Most projects of Deco-Dence, LLC are custom in nature and delays in the project completion can occur because of the nature of such custom projects. Estimates for work completion are given in good faith as a best guesstimate. However, matters beyond the control of Deco-Dence, LLC or itís suppliers may cause delays or necessitate a change in the best guesstimate completion date for the work to be performed. Deco-Dence, LLC assumes no liability for slippage from any best guesstimate dates due to any reason.

Terms, availability of goods and services, pricing and other business related specifics as covered in the Terms of Service are subject to change without notice but will be reflected in revisions to the published Terms on the website.

Deco-Dence, LLC has hundreds of extremely satisfied customers that span the U.S. and the globe that attest to our focus on quality of product, quality of service and customer satisfaction.

At all times customers are encouraged to discuss with Deco-Dence, LLC any questions they may have regarding their own specific situations. Deco-Dence, LLC will provide responses to any questions customers may have concerning the specifics of their own arrangements and obligations with or to Deco-Dence, LLC and vice versa.

Deco-Dence, LLC will work with customers who can provide valid reasons as to why a transaction should be cancelled, refunded, or returned. We value repeat business and will work in unique situations to accomplish a win-win solution in the unlikely event of a problem. Deco-Dence, LLC, however, reserves the right to enforce it's all sales final policy regardless of circumstances.
 
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For more information, read the Bigstep Privacy Policy.

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Deco-Dence Art Deco
DallasDecoDence@AOL.COM
3020 Canton Street, Dallas, Texas, 75226, US
phone:  214-744-3326  fax:  214-747-3326

Privacy Policy/Terms of Service
"Copyright 1995-2008 by Deco-Dence, LLC. All rights reserved. No portion of this website may be used without permission of Deco-Dence, LLC. Images and content of this site belong to Deco-Dence, LLC. Reproduction of items shown is prohibited and only allowed with written permission. The name "Deco-Dence" is a registered trademark with the United States Patent & Trademark Office and may not be used by any party in any manner without the express written permission of the registrant."