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- Client Testimonials

Deco-Dence has had the pleasure of serving hundreds of extremely satisfied clients all over the world.

To help those who are new to our website and the Deco-Dence difference, we are adding a "Client Testimonial" section. Below you will find comments added from time to time from a few of the clients who have experienced the Deco-Dence difference. You, too, can be one of our many, many satisfied customers. Let us add your comments to our list of happy shoppers!

Purchasing over the Internet can be scary when you don't purchase from reputable businesses like Deco-Dence, so our client testimonials are to help provide a sense of security when ordering from us.


Note: Communication with the actual customer is possible by e-mailing us to obtain an approval to make direct contact with the client in the testimonial to ask questions about their experiences with Deco-Dence.

03-28-02

Dear Justin and Mark,

We received the Savoy chair today and it exceeded our expectations! It is absolutely beautiful! We just can't tell you how wonderful we think it is. And you were definitely right about the trim -- it is perfect. We were also impressed with how well the chair was packed -- and it arrived sooner than we had expected.

Doing business with Deco-Dence was a great experience. You were both so nice to deal with, and you went out of your way to ensure that everything -- from start to finish -- met our approval and needs. If we ever decide to complement our chair with another deco furnishing, we will not hesitate to do business with you again. Even though it was a little scary purchasing fine furniture over the Internet, you made us feel at ease and communicated the entire process every step of the way.

We will recommend Deco-Dence to our friends and family in the future. Although they won't be able to purchase the Savoy....it's like we have our own one-of-a-kind chair!

Thanks again for such a wonderful job! We'll enjoy the chair for many years to come.

Regards,

Jon P.
Chicago, Illinois

04-28-02

Hi Justin,

I bought a beautiful English pop-up bar from you last year and love it. I am now looking for a circular display case exactly like the one you have on the website as sold. If another like it comes in please let me know - the case was exactly what I was looking for and the price was too.

Thanks, and keep up the great work!

Joe McG.
Nahant, Massachusetts

05-22-02

I am so sorry! I did mean to follow-up, but it has been the "week from you-know-where" around here.

Chandelier arrived okay. Went up easier than I anticipated. We are very pleased! We would, and hopefully will do, more business with you in the future.

Thank you very much for a pleasant buying experience and for following up.

Bruce C.
Knoxville, Tennessee

03-25-03

Hi Justin,

Received the bar yesterday. What a great packing job, it took me an hour to uncrate and unwrap it.

I'm really happy with the bar, it's just as you described. Very nice condition for an unrestored, but lacquered piece. If you need any references you can use me anytime.

I really love the Art Deco period and have a number of different pieces from furniture to lighting to barware etc.

I think that you went out of your way to explain the condition of the bar and it far exceeded what I thought it would look like. To tell you the truth, I was making the assumption that I was going to have to have it refinished, but I don't think it's necessary.

I counted at one time and together we sent over 60 emails - that's customer service especially since you didn't know me and the bulk of the emails came before you even knew if I would buy the piece.

Again thanks for your help and if you want to contact me for a reference feel free.

Best,

Brian S.
Oakland, California

03-28-03

Dear Justin and Mark,

Just a quick note to let you know we received the 1929 Paul Frankl dining table yesterday.

What an incredible job with the packing and shipping! Outstanding care was taken to ensure this museum piece was delivered without a scratch.

And as far as my expectation concerning the quality of the Frankl piece, it was exactly as you described and even better! What a stunning table!

We are so happy with the quality of your product, the quality of your customer service and the care that was taken to ensure the table was delivered without a scratch!

We appreciate such a trouble free transaction, especially since it was conducted exclusively over the Internet and by telephone, sight unseen. Our best to you and many wishes for your continued good success!

Rich D.
Bexley, Ohio

06-11-03

Hi Justin:

Sorry it has taken so long to respond to you regarding the liquor cabinet. It is absolutely gorgeous! Obviously arrived in perfect condition.

Now it is time to furnish the rest of the room. We have an unusual room, designed in an octagon shape. So, I'm looking for a sofa, two chairs and coffee table to fit. We have a white baby grand piano and the liquor cabinet in the room so far.

I'll be viewing your web site again soon to see if you offer anything that will look great. Trying to find a sofa that has a curve to it.

Anyway, again thanks for the incredible work you and your partner completed. I'll be in touch soon.

Dianne K.
Vista, California

07-08-03

Dear Justin,

We unpacked the crates during the weekend and both pieces looked absolutely fabulous ... as my husband said ... they looked better than the pictures.

The French "U" base dining table and matching buffet were nicely finished and ready for our dining room.

We were hesistant to order furnishings over the Internet since we could not view the pieces in person. But everything you represented on your website and in our e-mail and telephone communications were not only true but better than what we even thought would be possible. Thank you for your wonderful service, too!

Kanjamat M.
Seattle, Washington

08-08-03

Well Justin-

You should be pretty darn proud of yourself because "Joan" (vanity # 14 from warehouse vanities page 2) is one of the most beautiful pieces of furniture I have ever seen. After your team's exceptional refinishing of the piece ... She exceeded my wildest expections. After all, how many people do you know who have named a piece of furniture????

Thank you so much. If you need references you just send people to us. We will put anything you want on your website, just let us know. We will send you pictures of our bedroom. I love it!

Thanks, and I owe you bigtime.

Larraine and Jerry G.
Nashville, Tennessee

02-16-04

Greetings Justin,

My cocktail cabinet arrived safely a few weeks ago and looks beautiful in my home. Just as you had said, the original finish is in very good condition after your general clean up and polish.

Thank you for patience in working with me. All the photos and options that you presented in numerous emails gave me the information needed to make a decision with which I am most pleased. I am sure to enjoy this piece for years to come.

Also, please thank Craters and Freighters for their excellent packing and speedy delivery. The bar was absolutely secure inside the box they built around it.

Wishing you continued success in your business.

Regards,

Jeff M.
Vancouver, Washington

03-04-04

Mark -

The smoking stand and mirror arrived today. Great packing job and instructions for re-assembling the stand!

The pieces are wonderful and it was a pleasure doing business with you!

Thanks again!

Kathi A.
Katonah, New York

03-10-04

Hi Justin & Mark,

She's here! She's here! Miss Harlowe has a home!
(aka Vanity 13 on "Warehouse - Vanities 2" page)

Along with my exquisite vanity came the ghost of Jean Harlowe. Jean & I are splitting time at the mirror.

I should've had the smelling salts ready for it's arrival because I had the vapors upon it's unveiling. WOW! She's gorgeous!

Friends & family were so concerned about my trusting a photograph & company solely over the Internet for this purchase. Your reputation & conscience should be proud! I certainly will consider you for any more Deco purchases in the future.

Speaking of which, have you any interesting horizontal mirrors (rectanglish) other than the items already posted on your web site? I'm also looking for an attractive, perhaps clever waste paper basket for my beaudoir. Any ideas?

Best regards,

Lisa C.
New York, New York

03-10-04

Hi Guys:

Just wanted to let you know how much we ADORE the sidebar!!!!!

I got the surprise call from Craters and Freighters on Friday afternoon, so took my boss home with me to help uncrate and carry it into the house.

I stocked it up and surprised Mary when she got home after 7pm. SHE REALLY REALLY LOVES IT! After she had her cocktail in hand, she sat and gazed into the bar, which as you know is very dramatic and beautiful at night, and said "this cabinet sums up what I have aspired in life and why I work so hard".

Thanks for your great service - and keep updating that Internet site! We will be looking for more accessories.

Have a great day,

Gloria G.
Kansas City, Missouri


12-27-04

Dear Justin and Mark,

Just a quick note to let you both know that after returning home with the kids after your expert delivery and installation, my wife was also absolutely thrilled and VERY, VERY, VERY, VERY happy with the vitrine! Your work to transform this massive piece into the musuem quality showcase that it now is is without comparison! Ditto on the round table as well.

She echoed my sentiments in that your unbelievable attention to detail in all that you do, the exquisite "old world" quality of your refinishing work using the finest of modern day materials, and your just plain superior customer service has once again graced our home with something we are proud to showcase to family, friends and acquiantances and that will bring us happiness and enjoyment for decades to come!

When you're next in the Philadelphia area, give us a call and we will look forward to hosting you for dinner in celebration!

Our best always,

Rob S.
Marlton, New Jersey

12-29-04

Dear Mark and Justin,

I've been dying to write and tell you how thrilled we are with our Delano Chaise. It is even more spectacular than we could have imagined.

I am so glad we decided to go for it. Nothing we could have bought anywhere could possibly compare. Whatever else we do or buy, the chaise is definitely the centerpiece of our Deco apartment. I can't wait to get back to NY to see it again ... it's absolutely gorgeous!

I hope the rest of your trip went well. The personal delivery was amazing; it was just great meeting you both.

Please call us when you are in NYC.

Joan B.
New York, New York

01-07-05

Dear Justin and Mark:

Needless to say, I have been staring at my new Savoy club chairs since the day you delivered them! They're beautiful!

Thank you so much for your attention to detail in making them a reality. I absolutely love them!

Now, onto bigger and better things ... let's discuss what to do next. Looking forward to hearing from you!

Steven S.
Columbus, Ohio

11-02-05

Dear Justin and Mark,

The Ruhlmann "U" base partner's desk that you made for me is absolutely SPECTACULAR!!!!! It is a beautiful piece. Very roomy and majestic, but simple.

You need to add this design to your collection of custom-made furniture. It is unbelievably beautiful ... the piece is so impeccable ... it looks perfect.

Good job, guys!!!

Dorothy M.
New York, New York


Editor's Note: This particular Ruhlmann "U" base partner's desk design has been added to our line of custom made furniture. You may see it under:
.
"Deco-Dence Exclusives"

05-22-06

Dear Justin:

Our cocktail cabinet arrived today and it absolutely took my breath away! This is no longer a piece of furniture but rather a work of art!

The attention to detail in every aspect of the workmanship is remarkable. Despite all the pictures you so diligently sent during the customization process, nothing could have prepared me for how beautifully brilliant the natural grain and colors became once the cabinet was completed. You have my most sincere appreciation and thanks for all the attention and advice you provided.

I have never had such quality service in any prior purchasing experience, and I will most certainly do business with you and Deco-Dence again.

I also want to send a very special thanks to you personally for all the time and effort you provided from the inception of this project through its completion. Although we have only communicated via email, you enabled me to experience this project with as much trust and confidence as if I had walked into your showroom and shook your hand. Your expertise and professionalism are only surpassed by the passion you so clearly convey for delighting your customers. Be assured, I am delighted!

Please feel free to post this email or any excerpt thereof on your website or at your store.

Take care of yourself and I wish you all the best in both your business and personal life. If you ever find yourself in Myrtle Beach, I hope you will give us a call. We would love to have you come by to say hello in person, and for you to see how wonderful the cabinet looks in our home!

Sincerely,

Joyce P.
Myrtle Beach, South Carolina

06-14-06

Justin and Mark:

The cocktail cabinet is here, and it's gorgeous! We are thrilled with its condition. Thanks so much for all of your assistance. We'll spread the word on your awesome business.

Thanks so much for accomodating our out-of-town needs with such efficiency and grace. We have nothing but good things to say about your business, so we'll tell our Atlanta friends about you!

Thanks for everything!

Aly and Michelle
Atlanta, Georgia

11-03-07

Hi Mark and Justin:
 
Our custom round dining table arrived yesterday and it looks so handsome in it's new spot in our Boston flat!

I do not have my digital with me in Boston right now, but the next time we are here, I will bring it and take a picture for you to see for yourselves. 
 
I would like to know if, in your opinion, I need to be sensitive to either heat or wet on the table top finish?  It seems like a pretty sturdy finish, but I would just like to make sure..
 
We plan to spend the month of December here in Boston and have some entertaining planned.   

Thanks again for a beautiful dining table!

Brad M.
Boston, Massachusetts

12-18-07

Mark,

Just now getting a chance to tell you how fabulous this "work of art" is!

I cannot believe how perfectly executed the sofa design was brought to life - it looks just like the custom sketch I provided you to work from, only more beautiful!

I will be taking some photos of the media room where the sofa has been placed and sending them on to you.

Thanks and have a Very Merry!

Tony F.
Austin, Texas
 
Deco-Dence Art Deco
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3020 Canton Street, Dallas, Texas, 75226, US
phone:  214-744-3326  fax:  214-747-3326

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